I have experienced constant breaks in MAXIS broadband since I moved to Taman Overseas Union, Jalan Klang Lama K Lumpur in 22 July 2009. I subscriped to MAXIS in mid July to prepare for a delay in TM Streamyx re-cconection /change from my old place at Taman Sri Sentosa to OUG. Indeed, TM also gave me problem as it took them days to resolve connection at their end to enable Streamyx at my new place in OUG. At least Streamyx guy/gal called up constantly to inquire my status (though I said no change, untill finally I got the Steamyx up and running.
In contrast, the MAXIS broadband support team is horrible in their service. Despite sending email to them, they were slow to respond, made me go to their center (at Mid-Valley) to upload latest broadband software (they blamed it on the old software 'Mobile Connect', but the Maxis USB broadband I had already got the latest Maxis Broadband software). Then the Maxis lady representative called me to said their vendor had tested transmission in OUG and rated it as normal, so I should not have problem. I insisted their vendor to come to my house, and finally on 24/08/09, a vendor came to my house. He did on line testing and explained indeed based on the profile of transmission, there are 'spikes' indicating break in broadband. At the monthly payment of RM 138 (with further discount) , I should entitle to 3MB/sec, yet I am getting only 1 MB (as shown on the screen).
The vendor said(i) he'd report to Maxis and recommenda rebate (ii) I have to go to Maxis center to change out the SIM card. Ok I'd do the 2nd part and go to Maxis at Mid Valley.
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