On 24/8, a Maxis technician came to my house in OUG to test the broadband connection which I have been complaining 'bad' since I moved in late July 2009. His test confirmed the poor connectivity (due to Maxis server) and agreed on the intermittent connection which I highlghted to Maxis broadband team (by email). He could not do anything further, except to lodge a report to Maxis on connection status in my area, proposed a rebate to Maxis for my billing and advised me to bring the sim card (inside the broadband) to Mais centre to exchnage for a new card.
On 26/8, I went to Maxis centre at the Garden (Midvalley) to get a new sim card. Testing at that office showed broadband speed reached >2 Mbps- very good. Alas, upon reaching home, same occurrences of frequent breaks in the broadband connection.
On 6/09/09, Maxis rep called me to inform that they had received the technician report. The rep said she would put a remark in the billign that I can terminate my service anytime, without paying a penalty of RM 200 for early termination of the 1 year broadband contract (I signed up in early July 2009 while I was staying in Taman Sri Sentosa where the connectioin was good during the 7 day trial period).
Too bad, I have loved the freedom with broadband, Guess I just have to stick with Streamyx and install a WIFI for home use.
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