In late October 2010, I upgraded my TM Streamyx to RM100 and told by TM Point rep to wait for feedback from TM to do the installation at my house. I patiently waited , but finally (after > 7 days) I sent email (with my handphone number) to TM who informed me that they failed to contact me. Finally TM contacted my handphone and I got the installation completed by evening 10/Nov/2010. (I was hoping to use the new package ASAP to make free calls to other states, but due to delay in completing the installation, have to wait till early Dec to use the facility)
While the installer was doing installation with my PC, I noted that TM has my old house's phone number 03-XXXXXXX for my present house address in its record. When I moved to present address, I have requested TM to transfer this old number but TM did not allow. I thus have to cancel that old number. Thus, it is really surprising that this old number is still maintained as my contact number whereas I have been paying TM bill (and streamyx) for > 12 months on existing phone number 03-YYYYYYY at my present address.
I hv sent sent mail to TM to 'alert' its mistake. Let's hope they have amended my record in its computer.
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