POS MALAYSIA sucks

On Thursday 9/12/10, my wife went to Pos Malaysia Taman Sri Sentosa (Jalan Klang Lama, Kuala Lumpur) to send an important mail to Alor Setar by registered mail. She was given the 'red' sticker with number RD721518801MY.
On Monday 12/12/10, the recipient in Alor Setar said the mail still not received. We then clicked on Pos Malaysia web page to track the registered mail but the Web replied no such number was found.
On Tuesday 13/12/10, my wife went back to Pos Malaysia Taman Sentosa but the clerk said nothing could be done by her office. She asked my wife to go to Pos Malaysia's Post Processing Center (PPC) at Persiaran Perkilangan at Section 21 Shah Alam to check as that is the likely place where our registered mail has been stuck for past few days.
Instead of going that, we called Pos Malaysia hotline 1-300-300-300 at 2.30pm Tuesday, and the lady replied that she could not found the number either on her computer thus she could not track. So where is our important letter??
In afternoon 13/12/2010, we went to the PPC Shah Alam. Alamak! the staff there confirmed my registered mail has been been stuck in the complex and not processed yet, thus the track number not keyed into system of Pos Malaysia. They promised to get the letter to Alor Setar in next 2 days!!! We wondered though if the staff has indeed 'seen' our mail inside his office. Apparently a big mess is ocurring inside this PPC complex.
If I have sent the letter by ordinary mail on 9/12 (instead of registered mail), it probably already been received by receipient in Alor Setar
We hope (which should not be the case with this national letter service) the recipient in Alor Setar will receive the important letter before end of this week